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Support Page
Email FAQs
- What's an e-mail alias?
- My e-mail program is prompting me for the username and password,
but I am certain it is correct.
- What do SMTP, POP, Mail Relay, Mail client and MX record stand for?
- I am receiving a "TCP/IP socket error"
- What happens to e-mail sent to my
 -level domain?
- I currently own a domain name, and want to use it for email purposes primarily. Do you offer this service?
- Why do you use open relay port 25, it is prone to spam emails.
- Can I handle my own mail? I want to point my mail exchange to another server, is that possible? Are there any additional fees?
- What is the maximum size of file that I can send in my Email account?
- What is the size limit of my Email account?
- Can I configure a "catch-all" Email address for my domain? I would like to have the ability to send to anyname@mydomain.com and have this forwarded to my default Email address.
- How many Email accounts can be set up for my domain?
- How do I change Email passwords?
- How do I create Email accounts with my domain name?
- How can I modify my Email accounts?
1. What's an e-mail alias?
An alias is an alternate name for an email address. It may also be known as (a.k.a.).
Aliases allow messages to be sent to multiple addresses, but messages end up in the same mailbox.
2. My e-mail program is prompting me for the username and password, but I am certain it is correct.
The most common mistake is that you are not entering the username correctly.
Make certain your settings match the examples below:
Incoming Mail Server : POP3
Incoming mail (POP3): pop.yourdomain.com
Outgoing mail (SMTP): smtp.yourdomain.com
Your username should be the whole email address (username@yourdomain.com).
Note: For Netscape Messenger users, it should be username$yourdomain.com.
If you have opted not to host your email with ArisHost, please contact
support@arishost.com
3. What do SMTP, POP, Mail Relay, Mail client and MX record stand for?
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SMTP
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Simple Mail Transfer Protocol is the standard e-mail protocol on the Internet. It is a TCP/IP
protocol that defines the message format and the message transfer agent (MTA), which stores
and forwards the mail. SMTP was originally designed for only ASCII text, but MIME and other
encodingSMTP servers route SMTP messages throughout the Internet to a mail server, such as
POP3 or IMAP4, which provides a message store for incoming mail.
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POP
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Post Office Protocol(POP) is a standard mail server commonly used on the Internet. It provides
a message store that holds incoming e-mail until users log on and download it. POP3 is
a simple system with little selectivity. All pending messages and attachments are downloaded
at the same time. POP3 uses the SMTP messaging protocol.
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Mail Relay
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The use of a mail server from a connection outside of the immediate network. Open Mail
Relays are the source of most originating junk e-mail.
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MX Record
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Mail Exchange Record. A DNS resource record type indicating which host
can handle electronic mail for a particular domain.
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Mail client
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An e-mail program that resides in the user's computer and has access to mail servers on
the network.
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4. I am receiving a "TCP/IP socket error"
This usually means that your connection to the internet has dropped or is not responding.
You will need to disconnect and reconnect if you are using a modem. You may also need to reboot
your PC to reset your modem or network connection if it is not responding
5. What happens to e-mail sent to my -level domain
All mail sent to top-level domains can be forwarded using our Basic and Advanced e-mail forwarding
services.
6. I currently own a domain name, and want to use it for email purposes primarily. Do you offer this service?
Yes, you can take advantage of the FREE Email services we provide as part of our FREE
Web Hosting package. This basic FREE package includes 5 pop boxes, unlimited aliases, and
a "catch-all" box.
7. Why do you use open relay port 25, it is prone to spam emails.
We are using the anti-spam features of sendmail to block spam at the server level. Outgoing spam
through ArisHost's mailservers will never be an issue.
8. Can I handle my own mail? I want to point my mail exchange to another server, is that possible? Are there any additional fees?
Yes, it is possible for us to change the MX records of your DNS entry to allow your servers
to handle the mail. However, if we control your DNS for you, there is an additional fee ($10/year)
associated with being able to change your DNS. For more information, please email
support@arishost.com.
9. What is the maximum size of file that I can send in my Email account?
The maximum size of a file that is attached to an Email sent through our servers is the same as your disk quota.
10. What is the size limit of my Email account?
The email account is also a part of your disk quota. So for a free account, you have 30 MB total space for both your website data and Email combined.
11. Can I configure a "catch-all" Email address for my domain? I would like to have the ability to send to anyname@mydomain.com and have this forwarded to my default Email address.
Yes, this is possible. To configure a "catch-all" account, please do the following:
- Access the Control Panel https://secure.arishost.com/control
- Choose "Email Accounts"
- Add the Email account default@yourdomain.com
- Type in the password you'd like to use
- Set up your Email client using the account default@yourdomain.com
12. How many Email accounts can be set up for my domain?
For the free account, you can have up to 5 Email addresses (and unlimited aliases). If the 5 FREE POP3
Accounts that come with your domain are not enough then you can add groups of 5 more for just $0.20 per
account each month That's only $12.00 per year for each group of 5.
13. How do I change Email passwords?
To change your Email password(s), log into the Control Panel and select "Email Accounts".
From here you will see any accounts that have been created previously, as well as the aliases
that have been activated for them.
Choose the Email address that you want to update and you will see the "Change Password" button
on the left side. Supply your desired password and hit the button to update your password.
14. How do I create Email accounts with my domain name?
You can manage your Email accounts by logging into the Control Panel and selecting "Email Accounts".
From here you will see any accounts that have been created previously, as well as the aliases that
have been activated for them.
You can add a new account in the "Email" section. Just fill out the information needed and click
"Add Account". Once you click on this button, it will automatically go to the Account section.
Then click on the address that you created, and you can add as many aliases as you want. If you'd
like, you can also add mail forwarding here, after this click on the "Update Forward Info" button
to save your configuration.
15. How can I modify my Email accounts?
You can modify your Email accounts by logging into the Control Panel and selecting "Email Accounts".
From here you will see any accounts that have been created previously, as well as the aliases that have
been activated for them.
Choose the email address that you want to configure, and select from the options where you would like
to make the change. These include the ability to rename an account, to change its password, delete a
particular account, update and add an alias (unlimited) as well as add to a forwarding Email list.
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